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After-Sale Service Home > Service Support > After-Sale Service

  Customer is always our sincere service object. We have been adhering that Customer requirement is our core of the research and development. We believe that "the customer is water, we are the boat" truth and will always hold the thinking that water can support boat, also can turn over it, to expand the market, always put the customer on the first position, insist on that “customer first, quality first, service first”. Because of such concept, we will go further.
 

 Installation Team 

    Product design
     


We have a professional installation team, they are skilled, experienced, and help customers training operator, until it completely independent operation.after machines delivery, they are responsible for the installation, debugging until the machine is working perfectly. The user takes charge of engineers’ local accommodation expenses.

 

Equipment layout design, process design and other design comply with relevant standards, industry standards and manufacturing enterprise of cold bending steel reference "GB/T 12755-2008", pass the CE certification and international standards and user requirements.


 
After-service return visit   Spare parts supply
  We have perfect spare parts supply system, to meet customer's replacement requirements at first time and reduce production stop time.

 

Customer is the prerequisite to the development of the company. We will establish products quality archives, track the product quality regularly, find problems and solve in time, pay a return visit to customers often, understand the status of the machine running at present stage, production capacity, wearing parts usage and customer problems, solve the problem and give more technical guidance, also note some cases of customer feedback and analyze, submit feedback to the technical department to optimize design, fully utilizing the most advanced technology in the production practice, to provide customers better machines,which meet customers’ requirement more.

 

 

 

 





 



The warranty service:
1.Warranty of all machines is one year. During the warranty period, if any problems caused by the quality of product, factory will take charge of repair; if any other problem, the factory actively help users to solve the problem, ensure that the machines can run in time, to reduce the accident loss to the minimum extent.
2.Whole life service: at any time, if there is any machine malfunction, our company can engineer, maintenance spare parts and other services is not higher than the market price and give the cost price.
3. company after-sales service telephone: +86-317-7761251.


                         We are adhering to the spirit of service: the product has a price, and service is priceless!